help & support

help & support

how to check the web hosting status

We update our status page whenever there is an issue, at, so please visit that first before requesting support.

how to get other help

To get other help, please email your account manager.

out of hours

We also provide “out of hours” online support for critical web hosting issues. Support is provided according to the service level of your account and/or hosting packages. A telephone number to speak directly with an engineer, for critical hosting support only, can be provided if required.

“Working hours” are defined in our terms of business, here.

general enquiries

If you are not a customer, you can get in touch via the following methods:

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