help & support

help & support

how to get help

We now provide help and support for all services at

Head over there now and create a ticket!

how to check the web hosting status

We regularly update our status page, at, so please visit that first before creating a support ticket.

out of hours

We also provide “out of hours” online support for critical web hosting issues. Support is provided according to the service level of your account and/or hosting packages. A telephone number to speak directly with an engineer, for critical hosting support only, can be provided if required.

“Working hours” are defined in our terms of business, here.

general enquiries

If you are not a customer, you can get in touch via the following methods:

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